Shipping Policy

Due to the global impact of COVID-19 on shipping and delivery services, as well as our own and our 3rd party partners social distancing measures, orders may take slightly longer to process, fulfill and deliver than normal. Thank you for your understanding during these challenging times.

 

All Credit Card charges are processed in US dollars. 
Canadian orders are subject to GST & PST.

Shipping to USA ($USD):
Standard Shipping (5-7 Business Days): FREE
3 Business Days *Order cut-off 10am PST: $25.00
Overnight Delivery *Order cut-off 10am PST: $48.00

Shipping to CANADA ($USD):
Standard Shipping (6-10 Business Days): FREE
3 Business Days *Order cut-off 10am PST: $25.00
Overnight Delivery *Order cut-off 10am PST: $48.00

INTERNATIONAL ORDERS:

Shipping to EUROPE:
Shipping without Tracking (10-15 business days): $22.00
Shipping with Tracking (10-15 business days): $48.00

Shipping to AUSTRALIA & NEW ZEALAND:
Shipping with Tracking (6-10 business): $75.00

**PLEASE NOTE FOR ALL INTERNATIONAL ORDERS**
* All additional taxes/duties/tariffs associated with International shipping are the responsibility of the customer (please be aware of your countries duties/taxes before placing an order with us as these can sometimes be a significant dollar amount to incur).

* Delivery time for international shipping is just an estimate. Delays may occur due to customs clearance.

* If the package is rejected by the customer or unable to be delivered to the address as provided in the order and the items are returned to our warehouse, it may take up to 15 days for us to process the return in our system. When your return is processed we will initiate the refund to your account for the cost of the items, less the twenty percent re-stocking fee. 

 

**PLEASE NOTE FOR ALL ORDERS**

* Anna Kosturova Lucid Design is not responsible for goods that are lost or stolen in the mail. For all orders - especially for international, we recommend purchasing shipping with tracking.

* Overnight Shipping and 3 Business Day shipping will only apply to orders received before the cut off time of 10:00am Pacific time (PST).

* If an order is received after Express Shipping cut off time (10am PST) on Friday your order will be processed on the following Monday. If any holidays (Canadian and USA) fall on a weekday your order will be processed the next day. 

* Please note that once the order has been shipped, we are unable to cancel it or modify it. 

* If the package is rejected by the customer or unable to be delivered to the address as provided in the order and the items are returned to our warehouse, it may take up to 15 days for us to process the return in our system. When your return is processed we will initiate the refund to your account for the cost of the items, less the twenty percent re-stocking fee.