Shipping & Returns

All the CC charges are processed in US dollars at our Canadian head office and will appear on your credit card statement as Lucid Design or Anna Kosturova Lucid Design Inc. Please note that the website is not live so it is still possible to place an order even if an item is sold out and your credit card has not been charged.

In that case, you will receive a notification from our Customer Service Department giving you the option of being put on the back order list. Your CC will only be charged once we ship your back ordered items. If the items are in stock your card will be then charged manually by our customer service representative.

Shipping Within USA ($USD):
UPS Regular Delivery 5-7 business days $9.50
UPS Express Delivery 3 business days $16.35
Fedex/UPS Overnight Delivery next day $38.00*

Prior to shipping to Hawaii and Alaska will receive an email notification listing each shipping option with charges for your authorization.

Shipping Within CANADA ($CAD):
Canada Post Regular Delivery 5-7 business days $9.85
Express Delivery 3 business days $16.25
Rush/Fedex/UPS Next day delivery guaranteed $38.00*

Canadian orders are subject to GST & PST.

International orders:
We ship international orders via untraceable USPS (United States Postal Services) or via traceable UPS or Fedex.
The shipping charges vary based on destination and weight of shipment.
Prior to shipping you will receive an email notification listing each shipping options with charges for your authorization.
All additional taxes/duties/tariffs associated with international shipping is responsibility of customer.

NOTE: Regular international and domestic shipping options through United States Postal Service or Canada Post offered does not guarantee delivery time, or provide tracking. Anna Kosturova Lucid Design is not responsible for goods that are lost or stolen in the mail.

* Next day shipping and express 3 day shipping will only apply to orders received before 12:00pm Pacific time (6:00 pm Eastern time).



Return/Exchange Policy:

Refunds and exchanges are only accepted for items purchased through www.annakosturova.com and www.annakosturovagirl.com.

Refunds or Exchanges offered within 14 days from the day goods were received.

Exchange for credit only up to 30 days.

Merchandise must be returned in the original condition. Only unworn items with original tag attached will be refunded or exchanged.

Returned merchandise will be exchanged or credited/refunded to your account upon receipt in our warehouse.

Shipping and handling fees are not refundable. Final sale on merchandise discounted 50% or more, no refunds or exchanges.

IMPORTANT: Please fill out the Return Merchandise Form and enclose it with a copy of your receipt with the item(s) you are returning. A Return Merchandise Form is enclosed with every package. Do not send back your purchase without filled out Return Merchandise Form.

Call customer service at 1-866-830-1033, Mon-Fri 9am-5pm Pacific Standard Time or email info@annakosturova.com with any questions or concerns.

Send your return package to:
Anna Kosturova Lucid Design, Inc.
JAM-N Logistics
3388 S. Garfield Ave
Commerce, CA 90040